1. Engineering/Process and approve building plans documents within 10 working days of receipe of the plans from submitting person |
2. Engineering/Issue certificate of occupation permit (OP) within to days after receipt of Form F |
3. Engineering/Take action on complaints regarding unauthorized structures within 1 week. |
4. Engineering | application for road permit will be approve within three days provided that all the documents are in orders |
5. Enginnering | faulty signal light will be taken within two days |
6. Engineering | complaints on damage drain will be repaired within 2 week |
7. Engineering | complaints on cliff/landslide will be taken within one day |
8. Engineering| minor road repairs will be take action within two days |
9. Engineering | all engineering plans will be processed within a month |
10. Enforcement | to process application for hanging banners and approve it within one (1) working day, if the application complies with the terms and the conditions as specified |
11. Enforcement | to return merchandise that was comfiscated within 30 miuntes, if it complies with the conditions specified |
12. Public Health /We will ensure that food premises license applications are approved within 14 days after the application documents are complete and in compliance with the premises license conditions |
13. Public Relation | send a Compact Form (Talikhidmat system) to the section concern within 1 working days for their action |
14. Public Relation | provide feedback to the complainant within 7 days of the complaint (s) received and action(s) taken |
15. Public Relation | updates TALIKHIDMAT reports after receiving feedback from Focal Person from the section every month |
16. Public Relation |prepare monthly reports on the status of the complaint to the Standing Comittee for Finance, Human Resources and General Purpose (FHRGP) and the Section Head for follow up action |
17. Rating & Valuation | generate and print annually assessment bills to all rate payers on February |
18. Rating & Valuation/ processing applications for installment payments of assessment rates will be within 5 workin days |
19. Treasury |we ensure that the bills , claims , wages and allowances of the staff with supported document is complete without errors due within 14 days from the date the voucher is accepted |
20. Rating & Valuation |updating records within 5 working days for the purposes of the Transfer of holdings |
21. Rating & Valuation | impose assessment rates on owner property on the 1st. day of the following month from date of Occupation Permit. |
22. Rating & Valuation | updating records within 5 working days for the purpose of changing mailing address and billing owner of property (ies) |
23. Treasury | we promise to accept the process MBM utility bills (SBBS) with efficiency and intergrity within two minutes |
24. Treasury | Kami akan memastikan penyediaan Penyata Kewangan Tahunan Persekutuan (PPKP) dengan tepat dan lengkap berasaskan undang-undang, dasar dan prinsip perakaunan yang diterima umum dalam tempoh 4 |
25. Treasury | Kami akan memberikan latihan yang sistematik dan berkualiti kepada kakitangan Majlis. |
26. Public Library |borrowing of books for each member of the library will be process within 3 minutes |
27. Public Library | Returning of the book for each member of the library process within 2 minutes |
28. Public Library |the registration process for each member of the library is process within 20 munites |
29. Public Library | membership renewal process for each member of the library within 10 minutes |
30. Car Parks | appealing results of the parking compound will be known within 7 days |
31. Car Parks | receive payment for the bas rental parking and cottage/ counter purchase bus tickets |
32. Car Parks | received payment of car parking space for Private Parking |
33. Car Parks | Semua pemeriksaan kompaun letak kereta diketahui dalam masa 10 minit. |
34. Public Health | We will ensure that the renewal of license is completed within a week |
35. Public Health | we will ensure that the approval an issuance of entertaiment permises license within one month subject to the requirements of the relevant ordinance and / or policies of Miri City Council |
36. Public Health | We will ensure that 100% food handlers had performed medical checkup before approving new licence. |
37. Public Health | we will ensure that the control measures carried out within 48 hours after reported received from Miri Divisional Health Office of each DF/ DHF case |
38. Landscape | Seedlings application will be process within three (3) working days |
39. Landscape | Application for potted flowers processing will be within three (3) working days |
40. LA21 |Promotional activities for LA21 atleast 6 times a year |
41. Landscape |Take action on complaints received within seven (7) working days |
42. LA21 |To organized 12 events by outside agencies for increasing commitment by stkeholders in the program of sustainable development LA21 |
43. LA21 | to organize atleast 4 environmental awareness activities with villages communities to increase the community awareness to wards the importance of environmental |
44. Engineering/Processing and approval of Building Plan submission and document by the submitting person within 10 working days |
45. Engineering | Issuance of Occupation Permit within 2 working days after receiving Form F |
46. LA21 | briefing / awareness talks with the community and the school at least once a month |
47. Public Cleansing/to ensure that the collection of garbage in urban and housing areas are conducted in accordance wiht the schedule |
48. Public Cleansing | to ensure that tha public toilets under the supervision of Miri City Council received three (3) stars and above |
49. Public Cleansing/ To ensure that all complaints will be investigated and notified to the complainant within 48 hours complaint received |
50. Public Cleansing/Application for desludging process will be within 5 working days |
51. Public Cleansing | To ensure that the cleaning of all the roads, streets and open spaces in the city and commercial centre was conducted according to the schedule |
52. Public Cleansing | To ensure that the beach cleaning at Taman Selera, Luak Esplanade and Beraya are carried out according to the schedule |